I was referred to Tera by my realtor and I couldn’t be happier with the service she provided! Tera was very helpful in explaining loan options to me that would work with my particular financial situation and during the loan process she kept me informed every step of the way.
We had a very short timeline between the time we went under contract to actual closing and Tera and her team did a great job of expediting the paperwork to make sure there were no snags getting to closing. I would call on Tera again if the need arises and I would highly recommend Tera to my family and friends!
We just closed on a new house in Northwest Austin, and we couldn’t be happier with our experience working with Tera. She patiently educated us on the the whole mortgage process. Our low rate came in right at what we expected, and we had no problems getting the loan we were pre-approved for. Tera helped us jump through all the hoops that being a small-business owner requires, and escrow and closing went smoothly. I couldn’t recommend her more!
Tera and her team did an excellent job for us from the beginning of the loan process to the end. Their communication and responsiveness were top notch and helped to ensure that my loan was closed on time and with the least amount of stress. Thanks for helping me buy my new home!
Absolutely the most amazing team ever! Tera, Loranda and Holly are a dream team. They have all of my business and referrals. They are prompt, informative and work so very hard to get you the best deal for your situation. They are all very easy to work with. I will never use another mortgage company again. I even refer friends to New Penn Financial all over the country. I just wish Tera and her team could work in every state.
The communication was excellent. The GFE and the actual closing fees were very close to what we had talked about, with no tricky little adjustments or piling on the garbage charges. Documentation requirements were a little heavy, but not difficult because Tera and Holly kept me posted on exactly what was needed, status etc. They helped me get the existing survey accepted and got the appraiser right on it. It all went like clockwork. We were closed and funded in about two weeks. I would use them again and I see why they have so many 5-star reviews.
As a first-time home buyer, the process of finding and financing the right home for me in here in Houston has been challenging, but thank goodness for Tera! She took her time and thoroughly explained the financing process and options to me without rushing me or any judgment. She let me know what to expect in the future and always had my well-being in mind. She’s been doing this for years and it shows – she knows her stuff! I would definitely recommend her to anyone looking to buy a home.
Tera and her team made my first home buying a stress-less and easy experience! Communication is of utmost importance during this process and these ladies were there every step of the way to answer all my questions and concerns. I was even able to raise my good credit score a few points, with their credit enhancement program and assistance, earning me an even lower rate than I hoped for! I closed on my first home in mid-December and am very happy and grateful for all their help.
After a messy divorce and bankruptcy, my credit rating was not good. Mrs. Gilbert worked with me, even giving me advice on how to raise my credit score so that I could obtain a better rate. She was always there for me when I needed her, and answered any question I might have. She is highly personable and thoughtful. I got the feeling that she was really invested in my future. I highly recommend her to anyone.